Trusted Partner Live calendar
Belmont Village Lakeway
Lake Travis · Lakeway, TX
~$4.5k–$8.5k/mo
Trust 96Connected 52
Shep's read: among the metro's highest Trust Scores. live activity calendar connected.
See the full profile
Senior living · Central Texas
The honest way to find where they belong.
Shep scores every community on the two things families actually feel: verified facts, and how connected residents really are. One list, ranked honestly. Nothing buys a better spot.
12 communities · Austin metro · verification never changes rank
How Shep scores
Two numbers families can actually feel.
Every community gets both scores, whether or not it works with us. They are the whole ranking. Nothing else moves a community up or down.
Trust Score
94
A composite of verified, normalized facts: care licensing, staffing, pricing transparency, inspection findings, and fit signals. Every community sits on the same schema, so the number means the same thing everywhere.
- Built from facts we can check, not marketing
- Same rubric for every community
- Drops when facts are thin or stale
Connectedness Score
84
The novel one: how socially connected residents actually are. Derived from the TrustShep feedback engine, recurring AI check-in calls with residents about relationships, participation, and belonging.
- Measured from residents, not brochures
- Scored for every community, partner or not
- Never adjusted by verification status
Powered by recurring resident check-in calls
The no-bury rule
Verification is a badge, never a ranking lever.
A verified or partnered community never outranks a higher-scoring unverified one, and a community's weak points are never hidden. Sponsored placements, if any, are always labeled.
TrustShep
What residents say when someone actually asks.
TrustShep checks in with residents by recurring, friendly AI phone calls. The same conversations that power the Connectedness Score surface these voices — community by community, the critical ones included.
“I came for the location and stayed for the people. There is a table waiting for me at every meal, and that is not a small thing at my age.”
Resident, 3 years
Positive“The aquatics class got me moving again after my hip surgery. The instructor knows everyone by name.”
Resident, 1 year
Positive“My daughter worried I would be lonely here. Six months in, she jokes that she has to book time on my calendar.”
Resident, 6 months
Positive“The lecture series is genuinely good. I taught for forty years and I am picky about that sort of thing.”
Resident, 4 years
Positive“Dining can run slow on Sundays, but the staff always make it right. They listen, which is rarer than it should be.”
Resident, 2 years
Mixed“Game days here feel like a tailgate. Half the hallway went to UT and the other half pretends they did.”
Resident, 5 years
Positive“I chose a cottage so I could keep my garden. My neighbors wave every morning, and the bistro coffee is better than it needs to be.”
Resident, 2 years
PositiveSample quotes shown for preview. Real resident voices come from recurring AI check-in calls, published only with the resident's consent after operator review, and they never change a community's rank.
The directory
One list. Ranked honestly.
Pick the sort and that is the whole ranking. A verified badge tells you we inspected a community in person, it never moves one up the list.
12 communities, ranked purely by Trust Score. Nothing buys a better spot and I never hide a weak point. 5 carry a verified badge. The badge means we inspected them in person, it never lifts their rank.
The trust ladder
Four rungs, fully disclosed.
Every community starts Listed. Each rung up adds verified information families can use. No rung, ever, changes where a community ranks.
01
Listed
Public information Shep gathered. Not yet confirmed by the community.
- Public facts, normalized to Shep's schema
- Both honest scores
02
Claimed
The community confirmed and maintains these details.
- Operator-confirmed facts and photos
- The Claimed badge
03
Shep Verified
We visited in person and checked the essentials, care, dining, cleanliness, staff. Verification unlocks engagement tools and a right-of-reply, it never changes where a community ranks.
- In-person inspection, earned not bought
- Right-of-reply on feedback
- Resident-voice publishing
04
Trusted Partner
Verified, plus live integrations: real-time availability, activity calendar, instant tour booking. These are engagement tools and right-of-reply, not a ranking advantage. Scores still stand on their own.
- Live availability and pricing
- Activity calendar on the profile
- Instant tour booking
Verification is earned by an in-person visit, never bought. It unlocks engagement tools and a right-of-reply. It never lifts a rank and it never hides a weak point.
For operators
Be found by the right families.
Families come to Shep ready to decide. Claiming is free, and going deeper only ever adds real information families can use.
We cannot show your activity calendar unless you connect it. That is the honest reason partnership unlocks more: not pay-to-win, just more verified data. No tier changes where you rank. Ranking is score-only, always.
Claim
Free
Take ownership of your listing.
- Correct your facts, pricing, and photos
- Earn the Claimed badge
- See what families ask about you
Verified
By inspection
Earn families' trust with a visit.
- In-person Shep inspection, earned not bought
- Shep Verified badge on your profile
- Right-of-reply on resident feedback
- Publish consented resident voices
Partner
Let's talk
Plug Shep into your stack.
- Live availability and pricing feed
- Activity calendar on your profile
- Instant tour booking and lead hand-off